Systems Support Specialist II
Company Generac Power SystemsName Systems Support Specialist IIReq # 57179Location Berlin Main CORPEmployment Type Full TimeShift 1st At Generac, Our People help make the world safer, brighter and more productive.
United by our Values, people with diverse backgrounds and points of view work together to ensure our global customers have peace of mind.
We are a team of builders and doers who share a passion for innovation and a desire to outpace others.
As an inclusive workplace, we empower our employees to embrace diversity in all forms, celebrate our differences, and treat everyone with equity and respect.
At Generac, our success is powered by Our People.
Do you want to be part of something bigger? For more than five decades, Generac has designed and manufactured diesel, natural gas, and bi-fuel generatorsbut we did not stop there! As we continue to grow both in size and in technological advances, we are pushing past the norm and pathing a way for the future.
We are not simply satisfied with what is working now; instead, we challenge ourselves and continue to be a leader in our industry.
The Systems Support Specialist II is responsible for providing technical support of desktop computers, laptops, telephones, peripherals, applications, and related technology.
This position is expected to handle more complex or advanced technical support with assistance of System Matter Experts when required.
Answers user PC and software questions, serve as liaison with the Information Technology Department, assists with software training, and troubleshooting hardware and software applications.
Employee may be at remote site without quick access to higher tier of support.
Essential Duties &
Responsibilities:
Provide hands on support by installing, diagnosing, repairing, maintaining and upgrading laptops, desktops, phone, printers, bar code scanners and peripherals within an office and manufacturing environment.
Support higher level support specialists with local server hardware, operating systems, network infrastructure and telephony by delivering hands on support thru troubleshooting incidents with customers via phone or virtual communication.
Perform assigned tasks with minimum supervision and manages efforts based on proper triage prioritization, documentation and closure; takes corrective action and/or escalates incidences to reduce service down time.
Assist in the implementation(s) of business systems and manufacturing initiatives delivering configurations and end user desktop support with adaptation and assistances of usage.
Create documentation on new issues resolved, root cause analysis as well as troubleshooting steps attempted prior to closing or escalation of service requests.
Perform system upgrades; assist end users with migrating to new applications and converting personally developed data files.
Follow operational standards for reporting, monitoring, troubleshooting and sourcing issues with provided tool sets.
Other Duties assigned and following:
Participate in Tier 1 call/ticket queue as necessaryMaintain asset inventory of software and hardware through the asset management tool setsEnsures all configurations comply with IT policies and security parameters.
Consult with IT personnel as necessary to diagnose and resolve system or networking issues.
Assist with development, implementation, and management of policies, processes and standards within the complex technical environment across data, voice and video service delivery platforms.
Establish and implement activities to improve technology compliance with internal policies and standards.
Interact with vendors for incident resolution as required.
Minimal
Qualifications:
Associate degree in Computer Science or equivalent experience2 years of experience troubleshooting PC's, printers, phone and network issuesPreferred
Qualifications:
Bachelor's degree in Computer ScienceAdditional certification:
MCSE (Microsoft Certified Systems Engineer), MCTS (Microsoft Certified Technology Specialist), CNA (Cisco Certified Network Administrator), Avaya telephony certification or ITIL certificationKnowledge, Skills, & Abilities:
Advanced knowledge of Microsoft technologies relating to the configuration and troubleshooting of previous and current versions of Microsoft Windows, Office, Outlook, network printing, active directory services, Exchange, O365;Solid understanding of networking, wireless and telecommunication fundamentals;Solid understanding of assisting within Avaya or Cisco PBX in performing MAC and end user utilization support;Knowledge of operating systems (Windows Server and Linux OS), storage platforms and hardware technologies;Understanding/troubleshooting of Mobile technology and MDM as it relates to Smart Phones and Tablets; Understanding of installation/configuration and troubleshooting of audio/visual equipment to include video/teleconferencing and projectors; Strong problem solving skills;Solid verbal and written communication skills and willingness to actively contribute in a team environment;Ability to be on-call and deliver support during operations service interruptionsAbility to work later evening nights and weekend if required supporting business needs or IT initiativesAbility to travel among other facilities if neededPhysical demands:
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.
The employee is regularly required to stand and walk.
On occasion the incumbent may be required to stoop, bend or reach above the shoulders.
The employee must occasionally lift up to 25 pounds.
Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus.
Will be required to work at heights within a lift to support infrastructure hardware installs and troubleshooting events.
Up to 10% travel and valid Driver's License required.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
United by our Values, people with diverse backgrounds and points of view work together to ensure our global customers have peace of mind.
We are a team of builders and doers who share a passion for innovation and a desire to outpace others.
As an inclusive workplace, we empower our employees to embrace diversity in all forms, celebrate our differences, and treat everyone with equity and respect.
At Generac, our success is powered by Our People.
Do you want to be part of something bigger? For more than five decades, Generac has designed and manufactured diesel, natural gas, and bi-fuel generatorsbut we did not stop there! As we continue to grow both in size and in technological advances, we are pushing past the norm and pathing a way for the future.
We are not simply satisfied with what is working now; instead, we challenge ourselves and continue to be a leader in our industry.
The Systems Support Specialist II is responsible for providing technical support of desktop computers, laptops, telephones, peripherals, applications, and related technology.
This position is expected to handle more complex or advanced technical support with assistance of System Matter Experts when required.
Answers user PC and software questions, serve as liaison with the Information Technology Department, assists with software training, and troubleshooting hardware and software applications.
Employee may be at remote site without quick access to higher tier of support.
Essential Duties &
Responsibilities:
Provide hands on support by installing, diagnosing, repairing, maintaining and upgrading laptops, desktops, phone, printers, bar code scanners and peripherals within an office and manufacturing environment.
Support higher level support specialists with local server hardware, operating systems, network infrastructure and telephony by delivering hands on support thru troubleshooting incidents with customers via phone or virtual communication.
Perform assigned tasks with minimum supervision and manages efforts based on proper triage prioritization, documentation and closure; takes corrective action and/or escalates incidences to reduce service down time.
Assist in the implementation(s) of business systems and manufacturing initiatives delivering configurations and end user desktop support with adaptation and assistances of usage.
Create documentation on new issues resolved, root cause analysis as well as troubleshooting steps attempted prior to closing or escalation of service requests.
Perform system upgrades; assist end users with migrating to new applications and converting personally developed data files.
Follow operational standards for reporting, monitoring, troubleshooting and sourcing issues with provided tool sets.
Other Duties assigned and following:
Participate in Tier 1 call/ticket queue as necessaryMaintain asset inventory of software and hardware through the asset management tool setsEnsures all configurations comply with IT policies and security parameters.
Consult with IT personnel as necessary to diagnose and resolve system or networking issues.
Assist with development, implementation, and management of policies, processes and standards within the complex technical environment across data, voice and video service delivery platforms.
Establish and implement activities to improve technology compliance with internal policies and standards.
Interact with vendors for incident resolution as required.
Minimal
Qualifications:
Associate degree in Computer Science or equivalent experience2 years of experience troubleshooting PC's, printers, phone and network issuesPreferred
Qualifications:
Bachelor's degree in Computer ScienceAdditional certification:
MCSE (Microsoft Certified Systems Engineer), MCTS (Microsoft Certified Technology Specialist), CNA (Cisco Certified Network Administrator), Avaya telephony certification or ITIL certificationKnowledge, Skills, & Abilities:
Advanced knowledge of Microsoft technologies relating to the configuration and troubleshooting of previous and current versions of Microsoft Windows, Office, Outlook, network printing, active directory services, Exchange, O365;Solid understanding of networking, wireless and telecommunication fundamentals;Solid understanding of assisting within Avaya or Cisco PBX in performing MAC and end user utilization support;Knowledge of operating systems (Windows Server and Linux OS), storage platforms and hardware technologies;Understanding/troubleshooting of Mobile technology and MDM as it relates to Smart Phones and Tablets; Understanding of installation/configuration and troubleshooting of audio/visual equipment to include video/teleconferencing and projectors; Strong problem solving skills;Solid verbal and written communication skills and willingness to actively contribute in a team environment;Ability to be on-call and deliver support during operations service interruptionsAbility to work later evening nights and weekend if required supporting business needs or IT initiativesAbility to travel among other facilities if neededPhysical demands:
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.
The employee is regularly required to stand and walk.
On occasion the incumbent may be required to stoop, bend or reach above the shoulders.
The employee must occasionally lift up to 25 pounds.
Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus.
Will be required to work at heights within a lift to support infrastructure hardware installs and troubleshooting events.
Up to 10% travel and valid Driver's License required.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
